We will only apply service credits to future payments for the inclusive service, which will otherwise be due by you. At our discretion, we may issue the service credit to the credit card with which you paid for the billing cycle in which the downtime occurred. Service Credits do not entitle you to refunds or other payments from AWS. A service credit is only applicable and is only issued if the credit amount is greater than one dollar ($1 USD) for each monthly billing cycle. Service credits cannot be transferred or applied to another account. This SLA applies to subscribers who subscribe to the Algolia plans listed on or after the date of the last update. Changes are not retroactive. If you are already a subscriber at this point, below is a description of your service level agreement. Guaranteed operating time of 99.8 minus the actual monthly operating time, the difference between these values multiplied by 5% of the monthly fee. Credit = (price × outage period minutes × acceleration ratio) ÷ minutes during Algolia`s service month will notify at least thirty (30) days in advance of changes to the SLA affecting a subscriber`s Algolia plan by sending either: (i) an email to the subscriber`s interlocutor to receive notifications; (ii) publication of a communication in the Algolia Scoreboard; or (iii) post a communication on the corresponding AA website. If a change to the SLA has a significant negative impact on the subscriber and the subscriber does not accept the change, the subscriber has the right to terminate the corresponding service order within thirty (30) days of notification of such a change from Algolia.
(b) SendGrid Services: to obtain a service credit for the SendGrid Services, the Customer must, within thirty (30) days from the last day of the calendar month in which the Customer asserts that Twilio has not reached or exceeded the monthly operating time threshold or successful connection rate, send a request to Twilio via the customer service portal available in support.sendgrid.com. . .